Help Center

Once you have created an account on the website, you will be able to upload your photos to our website and use them to create a range of products such as digital prints, personalised photobooks, canvas prints, and gifts.

When you have made payment for your order, your products will be printed at our centralised production lab and sent to the address that you nominate at time of placing the order.

Allow approximately 5-7 working days for your order to be received. This may vary during peak periods, such as Christmas.

For delivery costs, please refer to the Delivery Information page.

We are unable to prioritise orders that have been submitted, and the lab will process jobs in the order that they are received. Due to the large volume of orders processed, the lab is unable to single out an order to send via Express Post.

You can now check the status of your online order and view your order history by:

• Click "Sign In" and enter your email address and password.
• Once logged in, click the "My Orders" button at the top of the page
• The current status of your most recent orders will be displayed.

A description of each status can be seen below:

In Progress - Your order has been received by our system and the printing lab is processing the information.
In Production - The printing lab has received your order and is currently printing and producing your items.
Shipped - Your order has been packaged and posted from the printing lab. 

Your order status will display as 'Shipped' once your order has been despatched from the lab. The date the order is shipped will be shown in the 'Status Date' field in the My Orders section of the website.

Your order will be delivered via Australia Post and normal postage times will apply.